AiMRON CSE Ltd – Privacy Policy

Version 1.0 — Last updated: 28 October 2026

Who we are

AiMRON CSE Ltd ("we", "us", "our") is the data controller for personal data collected through our website and services.

Contact: nomabet@aimron.com · 24 Osborne Close, Basingstoke, Hampshire, RG21 5TR

This policy applies to business clients, homeowners, architects, builders and developers aged 18+. We do not knowingly collect data from anyone under 18. If we become aware we have, we will delete it promptly.

What data we collect and why

Communication data — name, email, phone, company, job title and enquiry details. We use this to respond to enquiries, keep records and handle legal claims. Our legal basis is legitimate interests.

Customer data — contact details, project address, project information, drawings and payment details. We use this to deliver our services, keep transaction records and defend against legal or insurance claims. Our legal basis is contract, or steps taken before entering a contract.

User and technical data — IP address, browser or device type, pages visited, time on site and referral source. We use this to run and secure the website, analyse usage and improve our content. Our legal basis is legitimate interests.

Marketing data — name, email, company and preferences. We use this for promotions and to measure our communications. Our legal basis is consent for electronic marketing, and legitimate interests for postal and business-to-business contact.

We do not collect special category (sensitive) data. If you do not provide data required by law or contract, we may not be able to provide the service.

Who we share it with

Data is collected directly from you (forms, email, phone, written communications), automatically (cookies), or via third parties. We use:

  • Squarespace — website hosting, forms and analytics. Data may be processed outside the UK under their standard contractual clauses and UK Addendum.

  • Microsoft 365 — email and document storage, configured to store data in the UK.

  • AI tools — drafting and research only. No client names, addresses, drawings or personal data are ever entered into public AI tools. See our published Statement on AI Use.

Where data is transferred outside the UK, we rely on legal safeguards that provide a similar degree of protection to UK GDPR.

We may also share data with service providers (IT, hosting, email), professional advisers (solicitors, accountants and our professional indemnity insurers), regulators where required by law (HMRC, Building Control, ICO), and third parties in a business transition. All third parties must respect data security and process data only on our instructions.

Marketing

We send electronic marketing only where you have consented, or where you are an existing client and we are marketing similar services and you have not opted out (PECR soft opt-in). We may contact business contacts by post or phone under legitimate interests, unless you object.

You can opt out at any time via the unsubscribe link or by emailing nomabet@aimron.com. We will action requests within one month. We do not sell, rent or share your data for third-party marketing.

Security

We use appropriate technical and organisational measures to protect personal data from loss, misuse, alteration or disclosure. These include multi-factor authentication (MFA), encrypted devices, secure cloud storage with daily backups and strict access controls. Access is limited to the Director, or those with a specific business need to know.

We maintain a documented procedure to handle suspected data breaches and will notify you and the ICO where legally required. For long-term compliance with our professional and insurance obligations, final project records are archived in secure, encrypted, read-only formats (PDF/A) in accordance with our internal Document Retention Policy.

How long we keep it

  • Website enquiries (no project): up to 2 years

  • Client project records: Retained for up to 15 years from completion to meet legal, Building Safety Act 2022, and PI insurance requirements, then securely destroyed.

  • Financial and accounting records: 6 years (HMRC requirement)

  • Marketing contact data: until you unsubscribe or object, then removed within 1 month

  • Cookie and analytics data: per cookie lifespan (see below)

  • Complaint and legal records: until closed, plus the relevant statutory limitation period

We may anonymise data for research or statistical purposes and use it indefinitely.

Your rights

You have the right to:

  • access your personal data (free in most cases)

  • have inaccurate or incomplete data rectified

  • have your data erased where there is no good reason for continued processing

  • restrict processing

  • object to processing based on legitimate interests

  • object to direct marketing — an absolute right; we will stop immediately

  • data portability in a structured, commonly used, machine-readable format

  • withdraw consent at any time (without affecting prior lawful processing)

  • not be subject to automated decision-making with legal or similarly significant effects — we do not carry this out

Contact nomabet@aimron.com or write to us. We respond within one month; complex requests may be extended by two months, and we will tell you. We may ask you to confirm your identity before actioning a request.

How to complain

Please contact us first at nomabet@aimron.com so we can try to resolve your concern.

You also have the right to complain to the Information Commissioner's Office (ICO): https://ico.org.uk/concerns · 0303 123 1113 · Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

Cookies

We use cookies to keep the site secure and functioning, understand visitor behaviour and remember preferences.

  • Strictly necessary (Squarespace) — security, form submission and consent record. Session to 12 months.

  • Analytics (Squarespace Analytics) — site traffic and behaviour. Up to 2 years.

  • Functional (Squarespace) — remember preferences. Up to 12 months.

We do not use advertising, remarketing or cross-site tracking cookies.

Consent: non-essential cookies are set only after you accept them via the cookie banner. You can change preferences at any time via the banner or footer link. Strictly necessary cookies cannot be switched off. You can also manage cookies in your browser settings — see www.aboutcookies.org.

Links and changes

This policy applies only to our website. If you follow a link to another site, read its privacy policy.

We may update this policy from time to time. Changes will be posted here with an updated "Last updated" date.

AiMRON CSE Ltd · 24 Osborne Close, Basingstoke, Hampshire, RG21 5TR · Company no. 16768891 · nomabet@aimron.com · www.aimron.com